This Privacy Policy for Lyxar Pools lets you know what personal information of yours we
hold, what we do with it, who we will disclose it to and how you can access the personal information we hold about you. You can also find out here how to change inaccurate
personal information and how to opt out of receiving communications from us.
How does Lyxar Pools collect and hold your personal information?
Where possible, Lyxar Pools will generally collect your personal information directly from you. Lyxar Pools may also collect your personal information from dealers and resellers of our products and services in various circumstances including where they place a product service call on your behalf. We may also collect personal information from our website(s), Facebook or other social media platforms that we operate or establish.
What personal information about you does Lyxar Pools collect and hold?
The types of personal information that Lyxar Pools collects from you will be directly related to the specific purpose for which it has been collected. How much personal information that you choose to disclose to us is completely up to you. The only way we know something about you personally is if you provide it to us. However, failure to provide certain information may result in Lyxar Pools being unable to provide you with the relevant product or service.
The information Lyxar Pools collects will include:
If you request products or services from us directly (eg via our online store) we may collect information from you such as your name, email address, phone number(s), address and credit card details.o If you make an enquiry, provide feedback or make a complaint to us, we may collect information from you such as your name, email
address, phone number(s) and address.
If you make an application for employment with Lyxar Pools, we may collect any information that is relevant to such employment including:
Your name and contact details (ie residential address, phone number(s) and/or email address)
Any other information relevant to the recruitment process (including any information contained in the application form and your resume).
What does Lyxar Pools do with your personal information?
We will only use and disclose your personal information for the purposes which you provide it or a related secondary purpose which you would reasonably expect. This includes, for example:
Providing the products and/or services you have requested from Lyxar Pools including for example:
Delivering products or services to you;
Managing warranty claims; or
Responding to any enquiries, feedback or complaints made by you;
Assessing and administering any applications for employment with Lyxar Pools; and
Determining whether to give dealers or resellers of Lyxar Pools products commercial credit.
Who will Lyxar Pools disclose your personal information to?
Lyxar Pools may disclose your personal information to:
Other companies or people that we have your consent to share the information with;
Other members of Lyxar Pools related group companies;
All staff involved in processing or managing your account and other third parties who may be required to assist us with processing or managing your account; and
Contractors and third party service providers, on a confidential basis, that we use in the ordinary course of our business to assist with the delivery of the product or service you have requested.
Lyxar Pools will take reasonable steps to ensure that your personal information is handled
by any overseas recipients in accordance with the Privacy Act and our instructions for the purposes described above. By providing Lyxar Pools with your personal information,
you consent to this disclosure of your personal information.
Openness
You may request access to personal information (including your credit information) we hold about you by contacting the Privacy Officer at the address below. Where we hold information that you are entitled to access, we will endeavour to provide you with a suitable range o choices as to how access is provided (eg, emailing or mailing it to you). A fee may be charged to cover the cost of retrieval.
If at any time you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request amendment of it and we will either amend the information or make a record of your comment, as we think appropriate.
Marketing
Where we have obtained your consent to do so, or in circumstances where you would reasonably expect that your personal information would be used or disclosed for this purpose, we may contact you from time to time with marketing material about our other products or services. Your consent to receiving this information will remain current until you advise us otherwise.
Questions and complaints
If you have any questions about this Privacy Policy or believe that we have at any time failed to keep one of our commitments to you to handle your personal information in the manner required by the Privacy Act, then we ask that you contact us immediately using the following contact details:
info@lyxarpools.com.au
We will respond and advise whether we agree with your complaint or not. If we do not agree, we will provide reasons. If we do agree, we will advise what (if any) action we consider appropriate to take in response.
Lyxar Pools website
When visiting Lyxar Pool’s website(s), the site server makes a record of the visit and logs the following information for statistical and administrative purposes:
The user’s server address – to consider the users who use the site regularly and tailor the site to their interests and requirements;
The date and time of the visit to the site – this is important for identifying the website’s busy times and ensuring maintenance on the site is conducted outside these periods;
Pages accessed and documents downloaded – this indicates to Lyxar Pools which pages or documents are most important to users and also helps identify important information that may be difficult to find;
Duration of the visit – this indicates to us how interesting and informative the Lyxar Pools site is to users;o the type of browser used – this is important for browser specific coding;
and
In order to optimise the Lyxar Pools website(s) and better understand its usage, we collect the visiting domain name or IP address, Computer Operating System, Browser Type and Screen Resolution.
The information set out above is collected by automated means including via cookies. A cookie is a piece of information that an internet website sends to your browser when you access information at that site. You can change the privacy settings of your browser, in particular, you can refuse all cookies or opt to be notified each time a cookie is sent to your computer. By blocking or deleting cookies used on our website(s), you may not be able to take full advantage of services offered via our website(s).
Retention and destruction of personal information
Lyxar Pools will destroy or de-identify your personal information as soon as practicable once it is longer needed for the purpose for which it was collected.
However, we may be required by law to retain your personal information after your relationship with us has expired. In this case your personal information will continue to be protected in accordance with this policy. If we destroy personal information we will do so by taking reasonable steps and using up-to- date techniques and processes.
Security of information
Lyxar Pools will take reasonable steps to protect your personally identifiable information as you transmit your information from your computer to our website(s) and to protect such information from loss, misuse, and unauthorised access, use, modification, disclosure,
alteration, or destruction.
However, you should keep in mind that the transmission of information over the internet is not completely secure or error-free. In particular, email sent to or from this website may not be secure, and you should therefore take special care in deciding what information you send to us via email.
Miscellaneous
In this policy personal information has the same meaning as under the Privacy Act.
This policy is effective from 1 st July, 2014. We may change this policy from time to time. Although we intend to observe this Privacy Policy at all times, it is not legally binding on Lyxar Pools in any way. From time to time we may regard it as necessary or desirable to act outside the policy. Lyxar Pools may do so, subject only to any other applicable contractual rights you have and any statutory rights you have under the Privacy Act or other applicable legislation.